All of our products are guaranteed to work in the system for which you ordered them. Most of our products carry a lifetime warranty. Most manufacturers also provide product warranties. Please refer to the specific product's documentation of manufacturer's description for more accurate warranty information.

LOST or DAMAGED PACKAGES

If you believe your package has been lost, damaged or delayed in transit, please reorder it. Use the insurance form to claim the refund for loss, damage and shipping of the original order. The courier (UPS, USPS, Airborne, Fedex or DHL) will make the final decision regarding your credit.

RETURN for CREDIT

If you ordered the wrong part or wish to have your money refunded, you have up to 14 days to return your part for full credit. Shipping charges are nonrefundable. Orders above $1000 are returnable for store credit only. After 14 days a 15% restocking fee will be charged. Products are not returnable for credit after 30 days.

REFUND of SHIPPING CHARGES

Shipping charges are nonrefundable. In some cases a refund may be allowed by Fedex, UPS, or Airborne. USPS shipping charges are nonrefundable.

Warranty and RMA Terms

All of our memory (RAM) products are backed by a lifetime replacement warranty through Major Memory. All other non-memory products carry a manufacturer's warranty and all warranty services for non-memory products are handled by the respective product manufacturers unless otherwise stated. 

Returns of non-defective merchandise must be post marked within 30 calendar days of the date of the original invoice from Major Memory. All returns of non-defective merchandise are subject to a 20% restocking fee.

In all cases an RMA number is required prior to shipping any product to Major Memory for warranty service or a return. Click here to contact us for an RMA number and shipping instructions.